Terms and Conditions

My Workshop17 Terms & Conditions

Refuel Properties cc t/a Workshop17 Designs, Builds and managers coworking space serving for SME business in South Africa.

Delivery policy

All products are delivered electronically. No need for postal or courier services. Requests processed immediately. If an error, these will be resolved within 24 working hours. The offering on this website is available to South African clients only

Return and Refunds policy

The provision of goods and services by Workshop17 is subject to availability. In cases of unavailability, Workshop17 will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Customer privacy policy

Workshop17 shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Workshop17 bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Workshop17 via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Workshop17 separately from card details which are entered by the client on PayGate’s secure site. For more detail on Payfast refer to www.payfast.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Workshop17 takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Workshop17 chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, .......

Variation

Workshop17 may, in its sole discretion, change this agreement or any part thereof at any time without notice.